Reverse Mortgage Planet ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services to explore HECM reverse mortgage options.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, age, estimated home value, homeowner status, and property address when you submit our estimate form.
- Usage Data: Browser type, operating system, pages visited, time spent on pages, and referring URLs.
- Device Information: IP address, device type, and screen resolution.
- Communications: Messages you send us through our contact form or email.
How We Use Your Information
We use the information we collect to:
- Connect you with licensed HECM specialists and HUD-approved counselors.
- Provide, maintain, and improve our services.
- Respond to your inquiries and provide customer support.
- Send you relevant information about reverse mortgages, subject to your preferences.
- Detect and prevent fraud and abuse.
- Comply with legal obligations.
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Partner Companies: Licensed HECM lenders, brokers, and HUD-approved counselors who may contact you about reverse mortgage options.
- Service Providers: Third-party vendors who assist with our operations (e.g., hosting, analytics) under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority.
By submitting our form, you consent to being contacted by our licensed partner companies regarding reverse mortgage options. You may opt out at any time.
Cookies and Tracking
We use cookies and similar tracking technologies to analyze trends, track users' movements, and gather demographic information. You can control cookies through your browser settings; however, disabling cookies may affect the functionality of our website.
We may use third-party analytics tools such as Google Analytics to help us understand how visitors use our site. These tools may collect information sent by your browser as part of a web page request.
Data Security
We implement 256-bit SSL encryption and industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to correct inaccurate personal information.
- The right to request deletion of your personal information.
- The right to opt out of marketing communications at any time.
- The right to data portability (where applicable).
To exercise any of these rights, please contact us at privacy@reversemortgageplanet.com.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@reversemortgageplanet.com
- Address: Reverse Mortgage Planet, LLC, 1201 North Orange Street, Suite 700, Wilmington, DE 19801